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Bot Building

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  • Getting Started
    Build Deploy Analyse Manage Account Bot Deactivation
  • Bot Building
    Essentials Smart Skills Steps User Messages Bot Responses Entities Connections Customisations User feedback collection Testing Whatsapp Bots NLU Bot Maintenance
  • Smart Agent Chat
    Set up Admin Settings MyChats Section (Agent Inbox) Live Traffic Section Teams Section Archives Section Analytics Plans on Smart Agent Chat
  • Conversation Design
    Design Basics Design Guides Designing for Platforms Designing WhatsApp Bots
  • Developer Guides
    Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration Twilio Integration Razorpay Integration LeadSquared Integration USU(Unymira) Integration Helo(VivaConnect) Integration Salesforce KMS Integration Stripe Integration PayPal Integration CleverTap Integration Fynd Integration HubSpot Integration Magento Integration WooCommerce Integration Microsoft Dynamics 365 Integration
  • Deployment
    Web SDK WhatsApp Facebook Instagram Sunshine Conversation LINE Google Business Messages Telegram MS Teams Bot as an API iOS SDK Android SDK
  • External Agent Tool Setup
    Zendesk Chat Salesforce Service Cloud Freshchat Zoho NICE CXOne Gorgias
  • Analytics & Reporting
    Intelligent Analytics
  • Notifications
    SMS Notifications Success Measurement
  • Commerce Plus
    Catalog Integration Bot Building Guide Channel Deployments Unified ML Pipeline Documentation
  • Troubleshooting Guides
    Error Messages FAQs
  • Release Notes
+ More

Essentials

  • What is a skillset? What are skills?
  • What is Bot Hierarchy?
  • What is Small Talk?
  • What are FAQs? How to configure FAQ section?
  • How to share the bot?
  • How to publish the bot?
  • How to build Multilingual bots?
  • How to build voice bots?
  • How to change my bot settings?
  • What is Bot Versioning? How does it work?
  • A/B Testing
  • How to Upload Graph Steps?
  • Bot Synonyms
  • Sending Emails From Haptik Platform

Smart Skills

  • What are Smart Skills?
  • How to add a Smart Skill?
  • How to modify the Smart Skills?

Steps

  • What is a Step on Haptik?
  • How to Add a Step?
  • What is a Static Step?
  • What is Output Step?

User Messages

  • What is User Message?
  • How to edit user messages?
  • What are Independent Responses under User Messages?
  • What are Negative Responses under User Messages?
  • Why do I have to train the bot?
  • How to enable auto-suggestion?

Bot Responses

  • What is Bot Response?
  • What are the types of responses?
  • What are Chat Elements?
  • What is the sequence of responses sent from the bot?
  • What is the structure of a bot response?
  • How to Upload Bot Responses in Bulk

Entities

  • What are entities?
  • What are the types of entities?
  • What are entity settings?
  • How to use entity patterns?
  • How to use entity filter?
  • How to use entity flusher?
  • What is the difference between Mandatory and Non-mandatory entities?
  • How to list all entities of the bot?

Connections

  • What are Connections?
  • Creating a Static to Static Connection
  • Creating a Static to Code Step Connection
  • Creating a Code Step to Output Step Connection
  • Creating a Output Step to Static Step Connection
  • What are unsupported types of connections?
  • What are the guidelines for Connections?
  • What are Self Connecting Steps?

Customisations

  • How to Configure General Settings?
  • What is Content Management?
  • How to add a Menu?
  • How to configure Bot Break messages?
  • What are SDK Configurations?
  • How to set up bot prompt trigger?
  • How to Create Dynamic Bot Prompts
  • What is Channels?
  • Contextual Bot Breaks

User feedback collection

  • What is CSAT?
  • How does Feedback collection mechanism work for CSAT and NPS?
  • How to edit the Feedback Smart Skill?
  • Where can we check the Feedback Analytics?
  • What to do if your Feedback ratings are low?
  • Can we send the Feedback data on CRM via Code step?
  • How to use "custom_data" to add more questions to the feedback flow?
  • How does CSAT feedback flow work?
  • How does NPS feedback flow work?

Testing

  • How to test the bot?
  • How to make use of Training Suggestions?
  • What is bot functional testing?
  • How to debug the bot?
  • How to use the debug logs?
  • How to use bot QA tool?
  • How to debug Code step? How to check the logs?

Whatsapp Bots

  • Introduction to WhatsApp Bots
  • Steps to create a WhatsApp Bot
  • How to Use WhatsApp Lists and Buttons
  • What are WhatsApp Voice Notes?
  • Sending WhatsApp Contact Cards via Haptik Bot
  • Using WhatsApp Send Location Feature on Haptik Bot
  • Enabling Catalog Feature on WhatsApp Bot
  • Share Your Business Locations on WhatsApp With a Haptik Bot
  • How to Capture Address Details with Haptik Bot

NLU

  • What is Natural Language processing?
  • What is the difference between intent and entity?
  • What does the Dialogue Manager do?
  • What is Context Retention?
  • What is bot disambiguation?
  • How does Smart Assist help the users?

Bot Maintenance

  • Changing Bot Responses

Popular Articles

  1. API Failure Alerting Mechanism
  2. How to Use WhatsApp Lists and Buttons
  3. What is the difference between intent and entity?
  4. How to design WhatsApp HSMs?
  5. How to deploy a logged-in bot on my website?
  6. What is our SLA agreement?
  7. How to deploy a bot on my website?
  8. What is Freshchat Integration? How to Set up Haptik and Freshchat Integration?
  9. Step 1 - How to create a bot on Haptik?

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