What is Natural Language processing?
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Natural Language Understanding (NLU) is the underlying technology that enables conversational applications to interpret human language for various use cases.
Haptik has been a pioneer in the Conversational AI space since 2013. Over the years, our approach has been to understand how consumers interact with businesses, and build our technology from the ground up to enhance customer experience.
In this video below, we will briefly cover the key components of our NLU technology, that ensure that Haptik’s Intelligent Virtual Assistants (IVA) deliver superior Customer Experience.