Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Go to Haptik Website
  • Contact Us
  • Home
  • Bot Building
  • Steps

What is a Static Step?

Written by Medha Anand

Updated on February 3rd, 2022

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Build Deploy Analyse Manage Account Bot Deactivation
  • Bot Building
    Essentials Smart Skills Steps User Messages Bot Responses Entities Connections Customisations User feedback collection Testing Whatsapp Bots NLU Bot Maintenance
  • Smart Agent Chat
    Set up Admin Settings MyChats Section (Agent Inbox) Live Traffic Section Teams Section Archives Section Analytics Plans on Smart Agent Chat
  • Conversation Design
    Design Basics Design Guides Designing for Platforms Designing WhatsApp Bots
  • Developer Guides
    Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration Twilio Integration Razorpay Integration LeadSquared Integration USU(Unymira) Integration Helo(VivaConnect) Integration Salesforce KMS Integration Stripe Integration PayPal Integration CleverTap Integration Fynd Integration HubSpot Integration Magento Integration WooCommerce Integration Microsoft Dynamics 365 Integration
  • Deployment
    Web SDK WhatsApp Facebook Instagram Sunshine Conversation LINE Google Business Messages Telegram MS Teams Bot as an API iOS SDK Android SDK
  • External Agent Tool Setup
    Zendesk Chat Salesforce Service Cloud Freshchat Zoho NICE CXOne Gorgias
  • Analytics & Reporting
    Intelligent Analytics
  • Notifications
    SMS Notifications Success Measurement
  • Commerce Plus
    Catalog Integration Bot Building Guide Channel Deployments Unified ML Pipeline Documentation
  • Troubleshooting Guides
    Error Messages FAQs
  • Release Notes
+ More

Table of Contents

Purpose and Subcomponents of Static StepsSubcomponents1. User Messages2. Bot Response3. Connections4. Integrations5. Settings

Purpose and Subcomponents of Static Steps

The purpose of a static step is to present static information to the user like greeting messages, menu options, etc, and to then collect information from the user that is required to perform business logic.

Subcomponents

1. User Messages

User messages are the inputs from the user that the IVA needs to interpret the user’s goal. It is important to add and train the IVA with a variety of different sample user messages for each step, so that the IVA can identify the correct intents and extract information (entities) from the user utterance.

Whenever a user sends a message, IVA tries to understand what the User is saying using various Machine Learning algorithms and find the corresponding step. One of the key modules which is used for step identification is the Intent Detection Module, which is a suite of many Machine Learning algorithms that help in finding the right step.

To know more about User Messages, click here.

2. Bot Response

Once you've completed the User messages component of a step, you'll need to define the step's Bot Response section. Bot Response is where a step stores the replies that are sent in response to the user's message.

To know more about Bot Response, click here.

3. Connections

Connections represent the path a conversation takes from step to step. Depending on the response a user inputs to the IVA, they traverse down a different connection to the appropriate next step. Bot builders must modify every connection they create to indicate which user inputs correspond to which steps.

To know more about Connections, click here.

4. Integrations

Integrations allow you to connect your IVA to external services to perform dynamic operations like fetching data, posting data, or performing some business logic over the collected entities from the IVA.

To know more about Integrations, click here.

5. Settings

When you drag and drop a step on the Conversation Studio graph, the Settings tab opens up. 

To know more about the fields on the Settings tab, click here.

Delete

In the bot flow, when a static step is triggered and there is no user action left, the flow won't go ahead by itself even if all the entities have been captured. There needs to be a trigger to get to the next connected step based on the entity, or the user messages. It cannot jump the step. 

So you should configure the Final Response as an actionable to the user, that will guide the user to the next step.

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How to Add a Step?
  • What is a Step on Haptik?
  • What is Output Step?

Platform

  • Conversation Studio
  • Smart Skills
  • Advanced NLU
  • Intelligent Analytics
  • Omnichannel
  • Smart Agent Chat
  • Enterprise Security
  • Integrations

Solutions

  • Conversational Commerce
  • Lead Generation
  • Customer Care
  • WhatsApp
  • Conversational IVR
  • Google Business Messages

Industries

  • Retail/ E-Commerce
  • Financial Services
  • Travel & Hospitality
  • Telecom

Knowledge

  • ROI Calculator
  • Reports & Research
  • Case Studies
  • Webinars
  • ISAT
  • Tech Blog
  • Business Blog
  • Resources
  • Haptik v/s Yellow
  • Haptik v/s Liveperson
  • Haptik v/s IBM Watson
  • Haptik v/s Verloop
  • Conversations on AI

Company

  • Why Haptik
  • About Us
  • Careers
  • News & Media
  • Awards & Recognition
  • Contact Us
  • Partnerships
  • Investor Relations

Subscribe

Sign up to recieve the latest updates

Find us on

  • Twitter-footer
  • Linkedin-footer
  • YT-footer
  • Insta-footer
  • G2-footer
  • Facebook-footer

Knowledge Base Software powered by Helpjuice

Copyright © jio Haptik Technology Limited 2021 | Data Security & Privacy Policy | GDPR

North America | Asia Pacific | Africa | enterprise@haptik.ai

Definition by Author

0
0