API REQUEST

The default request signature for sending a text message is as shown below. To send other types of messages, you can read here.

In the request body, business_id, token, account_id, and template details will be provided by Haptik.

curl --location --request POST <BASE_URL>/whatsapp/notification/v2/' \
--header 'Content-Type: application/json' \
--header 'Account-Id: <Account_Id>' \
--header 'Authorization: Bearer <authentication_token>' \
--data-raw '{
    "business_id":<ID of the business as a number>,
    "to":<phone_number>,
    "type":"template",
    "template":{
        "namespace":<from whatsapp dashboard>,
        "name":<name of the template>,
        "language":{
            "policy":"deterministic",
            "code":"en"
        },
         "components": [{
            "type": "body",
            "parameters": [
                {
                    "type": "text",
                    "text": "<Param 1 value>"
                }      
            ]
        }] 
    }
}'

API RESPONSE

When the API call is successful, you will get the below response. This means the Notifications API was triggered and WhatsApp sent the message to a defined number. The delivery to the recipient is not guaranteed by WhatsApp.

{
    "meta": {
        "api_status": "stable",
        "version": "<whatsapp version>"
    },
    "messages": [{
        "id": "<random message id>"
    }]
}

When the API call is unsuccessful, you will get the below response. You can refer to this for getting more information on the error received. 

{
    "meta": {
        "api_status": "stable",
        "version": "<whatsapp version>"
    },
    "errors": [
        {
            "code": <error code>,
            "title": "<code title>",
            "details": "<error details>"
        }
    ]
}

• If the credentials entered in your Bot's Business Manager are incorrect.
• If you have not specified the Country code in the to field when sending the message template and if it is different from the Country Code used when setting up the WhatsApp Number.

2. What are the acceptable formats for phone numbers?

    You can read here about all the acceptable formats.

3. Where do I check the message statistics?

    Sent vs Delivered messages statistics are available on the WhatsApp dashboard.