Overview

Haptik’s Conversational Commerce solution helps brands running on leading e-commerce platforms implement a 24/7 AI-driven recommendation engine that serves as their end users’ personal shopping expert.

Magento 2 store owners can integrate their Haptik bot for a mesmerizing commerce journey. Below is a proper guide that can help you integrate your Magento account with Haptik.

Prerequisites for Magento Integration with Haptik 

• A registered Magento Platform account
• A Haptik bot. Click here if you haven’t created one yet

Steps to Make Magento Integration Active 

• Log in to your Haptik account and choose the bot you want to connect with Magento.
• Navigate to Conversation Studio > Business Manager > Channels > Platform Deployments and select Magento from the Platform drop-down.
• You’ll see a few blank fields that need to be filled in with the correct data. Enter your Haptik username, Haptik password, Magento domain, and Haptik <> Magento mapping as below.

Below is an example of how to fill Haptik <> Magento field mapping details. Here, every key is a Haptik field, and its value is the equivalent field from your Magento catalog. Reach out to your Haptik SPOC to get help with the same:

{
   "product_id":"sku",
   "product_group_id":"id",
   "name":"name",
   "display_name":"name",
   "haptik_category":"_category",
   "brand":"_root_category",
   "description":"description",
   "images":"image",
   "mrp":"price",
   "price":"special_price",
   "available":"status",
   "return_policy":"",
   "store_rank":"0",
   "offers":"",
   "country_of_origin":"",
   "tags":"hsn_desc",
   "features":"short_description,description,sweep_size,no_blades,power_consumption,light_kit,url_path"
}

• Once everything is ready, turn on the Active toggle button.

Congrats! Your bot is integrated with your Magento 2 store now.