UI Elements Comparison Table for WhatsApp, Infobip, Netcore, and Gupshup
Written by Soham Amburle
Updated on July 26th, 2022
- Getting Started
- Bot Building
- Smart Agent Chat
- Conversation Design
-
Developer Guides
Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration Twilio Integration Razorpay Integration LeadSquared Integration USU(Unymira) Integration Helo(VivaConnect) Integration Salesforce KMS Integration Stripe Integration PayPal Integration CleverTap Integration Fynd Integration HubSpot Integration Magento Integration WooCommerce Integration Microsoft Dynamics 365 Integration
- Deployment
- External Agent Tool Setup
- Analytics & Reporting
- Notifications
- Commerce Plus
- Troubleshooting Guides
- Release Notes
The following article will give you a brief idea of all the UI elements supported on these four channels.
- Infobip
- Netcore
- Gupshup
Features |
WhatsApp |
Infobip |
Netcore |
Gupshup |
Text Message |
✔️ |
✔️ |
✔️ |
✔️ |
Quick Replies - used to prevent the user from typing. |
✔️ Reply Buttons (maximum 3) More than 3 QRs will become a list. More than 10 QRs will become a numeric menu. |
✔️
Reply Buttons (maximum 3)
More than 3 QRs will become a list. |
✔️
Reply Buttons (maximum 3)
More than 3 QRs will become a list. |
✔️
Reply Buttons (maximum 3)
More than 3 QRs will become a list. |
Menu |
✔️
List Messages (maximum 10) |
✔️
List Messages (maximum 10) |
✔️
List Messages (maximum 10) |
✔️
List Messages (maximum 10) |
Carousel |
✔️
Image + inline messages for 4, followed by show more option
|
✔️
Image + image description
|
✔️
Image + image description
|
✔️
Image + image description
|
Feedback Module |
✔️
Text + Reply Buttons
|
✔️
Text + Reply
Buttons
|
✔️
Text + Reply
Buttons
|
✔️
Text + Reply
Buttons
|
Hyperlink Button |
❌
Not supported on the bot, available only in HSM. Can we open it up as a link to the user? Instead of seeing a button, the user will see a clickable link. |
❌
Not supported on the bot, available only in HSM. Can we open it up as a link to the user? Instead of seeing a button, the user will see a clickable link. |
❌
Not supported on the bot, available only in HSM. Can we open it up as a link to the user? Instead of seeing a button, the user will see a clickable link. |
❌
Not supported on the bot, available only in HSM. Can we open it up as a link to the user? Instead of seeing a button, the user will see a clickable link. |
Smart Assist |
✔️
WA Smart Assist
|
✔️ WA Smart Assist |
✔️
WA Smart Assist
|
✔️
WA Smart Assist
|
Location Picker |
✔️
WA Location Picker
|
✔️
WA Location Picker
|
✔️
WA Location Picker
|
✔️
WA Location Picker
|
Images (Bot uploads) |
✔️ |
✔️ |
✔️ |
✔️ |
Videos |
✔️ |
✔️ |
✔️ |
❌ |
Hyperlinked Text |
✔️ |
✔️ |
✔️ |
✔️ |
Bot Initiated Messages |
✔️
There will be a pre-filled message in the composer, and the user will have to click on send.
|
❌ |
❌ |
❌ |
Welcome Message |
✔️
Text + Reply Buttons - only 3 buttons. |
✔️
Text + Reply Buttons - only 3 buttons. |
✔️
Text + Reply Buttons - only 3 buttons. |
✔️
Text + Reply Buttons - only 3 buttons. |
Forms |
✔️
Webviews via an external link.
|
✔️
Webviews via an external link.
|
✔️
Webviews via an external link.
|
✔️
Webviews via an external link.
|
Webviews |
✔️ External Link (make sure to get the user back on the WA flow) Trigger bot response either through HSM/send message API. |
✔️ External Link (make sure to get the user back on the WA flow) Trigger bot response either through HSM/send message API. |
✔️
External Link (make sure to get the user back on the WA flow) Trigger bot response either through HSM/send message API. |
✔️
External Link (make sure to get the user back on the WA flow) Trigger bot response either through HSM/send message API. |
Date Picker |
✔️
Free Form Entities
|
✔️
Free Form Entities
|
✔️
Free Form Entities
|
✔️
Free Form Entities
|
Dropdown |
✔️
Less than 10 items as list Messages, anything more than that has to be a menu-based numeric list.
|
✔️
Less than 10 items as list Messages, anything more than that has to be a menu-based numeric list.
|
✔️
Less than 10 items as list Messages, anything more than that has to be a menu-based numeric list.
|
✔️
Less than 10 items as list Messages, anything more than that has to be a menu-based numeric list.
|
Product List Messages |
✔️ |
❌ |
❌ |
❌ |
Payment Messages - Payment Notification + Acknowldge |
✔️
OOTB with SETU/PayU Smart Skills. Notifications supported via Interakt.
|
Supported via API calls on Code Steps but no OOTB. Not supported for payment acknowledgment & notifications. |
Supported via API calls on Code Steps but no OOTB. Not supported for payment acknowledgment & notifications.
|
Supported via API calls on Code Steps but no OOTB. Not supported for payment acknowledgment & notifications. |
Button Payloads |
✔️ Available on HSM, as well as on reply buttons. |
❌ |
❌ |
❌ |
Audio Files / Voice Support (low volume) |
✔️ |
❌ |
❌ |
❌ |
Youtube Preview |
✔️ |
❌ |
❌ |
❌ |
