What to do when the Bot Breaks due to long user messages?
Written by Soham Amburle
Updated on August 26th, 2022
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It might happen that the user has entered a long query on the bot, and at this point, the bot is not able to comprehend it completely and ends up sending a Bot Break Message.
In this case, you cannot restrict the users from sending a lengthy message on the bot, but there is a workaround here.
- Modify the Bot Break Message, and add it there - Please explain your query in short.
- You can also analyze the User Messages from the Intelligent Analytics, so as to see what the user's intent is, and accordingly, you can make the changes to the "User Messages" of the respective Steps.
