Haptik Web SDK

Freshchat

This element can be used to send text messages. There is no limit to the number of characters in the text body. Use the following tags to format your text: an Asterisk (*) for bold text, Underscores (_) for italic text,  Backticks (`) for underlined text, Tilde (~) for strikethrough text.

It displays any emoji sent in the form of text messages. Mobile users can use the emoji keyboard on their devices to send them. Agents can send emojis from the team inbox too.

Limitation: It does not include a visual emoji selector on the Haptik widget at the moment.

Links
Link opens a URL when tapped or clicked. Deep links are possible in the form of buttons too. Haptik SDK supports formatting by using an asterisk (*) for a bold link, and also hyperlink tags can be used for customization of the link.

Quick Reply
Quick replies are a great way to suggest various courses of action to a user. Once you select a Quick Reply, the remaining quick replies will disappear from the widget. Your selection is then passed to the conversation as user input. Haptik SDK supports 45 characters on Quick Reply Text. A maximum number of Quick Reply can be 11.

Limitations: Only supported by Haptik SDK and QR will not be shown to agents on Freshchat. 

Buttons can trigger replies, weblinks, purchases, and more. The button does not disappear after the user taps on it, and therefore it can be clicked many times. A total number of 7 actionable buttons are supported, and 70 characters are supported on the button text.

Limitations: Only supported by Haptik SDK and buttons will not be shown to agents on Freshchat. 

It is used for sending an animated GIF.

Limitations: Only supported by Haptik SDK and GIF will not be shown to agents on Freshchat, but agents can send it from attachments to users. 

A Carousel is a horizontally sliding catalog of options a customer can pick from. Each option is displayed as a card with an image, title, description with two buttons limit. 

Limitations: Actionable carousels are only supported by Haptik SDK, and Carousel will not be shown to agents on Freshchat. 

Sending images to users is simple and is supported. The image upload option (attachment) is available on the Freshchat widget for agents to send images to users.

Limitations: Receiving image is only supported by Haptik SDK and can fetch files through API because the image will not be shown to agents on Freshchat. Haptik supports a file size limit of 5MB, whereas the Freshchat file size limit from the dashboard is 2MB to be shared by an agent.

Files can be captured through the Haptik web SDK and from the Freshchat dashboard, and users can send any file from their computer or mobile device by choosing "Attach File" from quick access.

Limitations: Capturing files are only supported by Haptik SDK and can fetch it through API because files will not be shown to agents on Freshchat. 

Haptik files captured are supported to a file size limit of 5MB. Documents can be accepted in PDF, DOC, XLS, CSV format.

Webview buttons allow you to send Conversation Extensions to render custom experiences on top of the conversation when the button is tapped while keeping the user in the same seamless flow.

Limitation: Only supported by Haptik SDK for display, and that webview will not be shown to agents on Freshchat. Webview URI must also be https or it will fail to load.

Location messages allow you to quickly send the user’s location. Location messages will be rendered as a location origin. 

A Form can be used by the users to fill in and submit their personal or another type of data. Custom Validation for inputs and patterns are supported with forms.

The menu offers the user to choose from several options, presented in the form of menus. Depending on what the user clicks on, the bot then prompts a set of options for them to choose and so on continue chatting.