Getting "Sorry we are unable to fetch notes for your chat at the moment. Please try to Reconnect" Error
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If you are facing the below error, it means that the agent is not added to the correct account (in Permissions Manager). Once the agent is added to the account in which the team is created, this will start working for the agent.
On the off chance that the error still persists, get in touch with your Haptik SPOC.