What to do when your bot deployed on a channel, is not responding?
Written by Soham Amburle
Updated on August 26th, 2022
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It might happen that your bot works fine at the time of Testing, but when you take it live on any channel, it doesn't respond. Here, we are talking about the bots that are deployed on other Channels.
Let us take an example of a bot deployed on WhatsApp.
- If you have a bot on WhatsApp, and it is not responding to User Messages, you need to check if it is deployment is enabled or not.
- In order to check this, navigate to the Platform Deployments section, in the Business Manager of your bot, and select "WhatsApp" as the Platform, as shown.
- In order to check if the deployment is enabled or not, you need to check the Active toggle.
- If the toggle is disabled, it means your bot is inactive, which means the deployment is disabled.
- So, you need to enable the toggle, in order to enable the deployment, making the bot Active.
