Haptik Web SDK

Salesforce

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This element can be used to send text messages. There is no limit to the number of characters in the text body.

Use the following tags to format your text: an Asterisk (*) for bold text, Underscores (_) for italic text, Backticks (` ) for underlined text, and Tilde (~) for strike-through text.

Link opens a URL when tapped or clicked. Deep links are possible in the form of buttons too.

Haptik SDK supports formatting by using an asterisk (*) for a bold link, and also hyperlink tags can be used for customization of the link.

It displays any emoji sent in the form of text messages. Mobile users can use the emoji keyboard on their devices to send them. 

Limitation: It does not include a visual emoji selector on the Haptik widget at the moment.

Quick replies are a great way to suggest various courses of action to a user. Once you select a Quick Reply, the remaining quick replies will disappear from the widget. Your selection is then passed to the conversation as user input.

Limitations: Only supported by Haptik SDK and QR will not be shown to agents on Salesforce. Haptik SDK supports 45 characters on Quick Reply Text and a maximum number of 11 Quick Replies.

Buttons can trigger replies, web links, purchases, and more. The button does not disappear after the user taps on it, and therefore it can be clicked multiple times.

Limitations: A total number of 7 actionable buttons are supported.

Character Limits: 70 characters are supported on the button.

Sending images to users and getting images is simple and supported through Haptik messaging shorthand and gets stored as a link in Salesforce. The supported image formats are PNG and JPEG.

Limitations: It supports a file size limit of 5MB. 

Limitations: Haptik files captured are supported to a file size limit of 5MB. Documents can be accepted in PDF, DOC, XLS, CSV format.

Webview buttons allow you to send Conversation Extensions to render custom experiences on top of the conversation when the button is tapped while keeping the user in the same seamless flow.

Limitation: Only supported by Haptik SDK to display, and that webview will not be shown to agents on Salesforce. Webview URL must also be https or it will fail to load.

Limitations: Only supported by Haptik SDK and Carousel will not be shown to agents on Salesforce. 

Location messages allow you to quickly send the user’s location. Location messages will be rendered as location origin. 

A Form can be used by the users to fill in and submit their personal or other types of data. Custom Validation for inputs and patterns are supported with forms.

The menu offers the user to choose from several options, presented in the form of menus. Depending on what the user clicks on, the bot then prompts a set of options for them to choose and so on continue chatting.