Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Go to Haptik Website
  • Contact Us
  • Home
  • Developer Guides
  • Fynd Integration

How to Set Up Fynd Integration

Written by Rahul Garg

Updated on November 25th, 2022

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Build Deploy Analyse Manage Account Bot Deactivation
  • Bot Building
    Essentials Smart Skills Steps User Messages Bot Responses Entities Connections Customisations User feedback collection Testing Whatsapp Bots NLU Bot Maintenance
  • Smart Agent Chat
    Set up Admin Settings MyChats Section (Agent Inbox) Live Traffic Section Teams Section Archives Section Analytics Plans on Smart Agent Chat
  • Conversation Design
    Design Basics Design Guides Designing for Platforms Designing WhatsApp Bots
  • Developer Guides
    Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration Twilio Integration Razorpay Integration LeadSquared Integration USU(Unymira) Integration Helo(VivaConnect) Integration Salesforce KMS Integration Stripe Integration PayPal Integration CleverTap Integration Fynd Integration HubSpot Integration Magento Integration WooCommerce Integration Microsoft Dynamics 365 Integration
  • Deployment
    Web SDK WhatsApp Facebook Instagram Sunshine Conversation LINE Google Business Messages Telegram MS Teams Bot as an API iOS SDK Android SDK
  • External Agent Tool Setup
    Zendesk Chat Salesforce Service Cloud Freshchat Zoho NICE CXOne Gorgias
  • Analytics & Reporting
    Intelligent Analytics
  • Notifications
    SMS Notifications Success Measurement
  • Commerce Plus
    Catalog Integration Bot Building Guide Channel Deployments Unified ML Pipeline Documentation
  • Troubleshooting Guides
    Error Messages FAQs
  • Release Notes
+ More

Table of Contents

Overview Prerequisites for Fynd Integration with Haptik Step 1: Make Fynd Integration Active Step 2: Modify Settings of Fynd Store Note: Step 3: Decide Bot’s Appearance Info Step 4: Update Permission Settings Step 5: Update Bot Skill Set

Overview

Fynd is a platform on which businesses can establish their online store to boost the sales of their offerings. However, being available 24/7 is also imperative to earn customer loyalty. With Haptik bot, you can make your businesses accessible round-the-clock. What if these two maestros are clubbed together?

Below is a proper guide that can help you integrate your Fynd account with Haptik.

Prerequisites for Fynd Integration with Haptik

  • A registered Fynd Platform account
  • A Haptik bot. Click here if you haven’t created one yet

Step 1: Make Fynd Integration Active

  • Log in to your Haptik account and choose the bot you want to connect with Fynd.

  • Navigate to Conversation Studio > Business Manager > Channels > Platform Deployments and select Fynd Platform from the Platform drop-down.

  • Turn on the Active toggle button and click Save.

Step 2: Modify Settings of Fynd Store

  • Access your Fynd Platform account and go to Extensions available in the side navigation bar. Search for the Haptik extension and click on it.

  • The Sales Channel screen appears. Select the specific sales channel to connect your bot with.

  • Click the right arrow (➡️) icon available in the Settings box to edit the Haptik configuration. You can gather the required information from the View Credentials section available on Haptik site.
Delete

Note:

Client ID is your Haptik Account ID. Callback URL must be an MD Base URL.

  • Once all the details are added, click Verify Account to verify the details added. You will get a successful activation message, and details related to Fynd deployment on the Haptik platform will be filled in automatically.

Step 3: Decide Bot’s Appearance

  • Click the right arrow (➡️) icon of the Manage Chatbot box after selecting Haptik as your extension and your sales channel on the Fynd platform.

  • Click the ‘Apply Haptik Chatbot on’ drop-down and select the checkboxes for the pages on which your Haptik bot widget needs to be displayed. This applies the Haptik bot to the selected locations on the channel website.

  • Once done, click Save Details to save the details added. Also, copy the callback URL here and keep handy.


Delete

Info

Get in touch with your Haptik SPOC to obtain the token ID. Once you get it, modify the callback URL in this way:

Modified callback URL = <Copied Callback URL>?token=<Obtained Token>

Step 4: Update Permission Settings

You need to add the Modified callback URL for your Haptik account.

  • Click on the three horizontal dots (⋮) placed in the upper right corner and choose Permission Management.


  • Click Admin Tools and look for the Partner List option available under the Banners, Partners, Forms and Tasks section.

  • Look for the account you’ve used for the integration. Click Edit to edit its details. Scroll down to the User Auth URL field and paste the modified callback URL.
  • Click Submit to update your account’s permission settings

    After all these steps are done, update the Fynd platform credentials with the key fynd_token and value as token ID that you will get from the Haptik SPOC.

Step 5: Update Bot Skill Set

  • Add Fynd Track Order Smart Skill to your bot.

  • Click a code node and select Open Code Editor.

  • Go to More and choose Variables. Update BUSINESSID and MD_BASE_URL (Get these details from Haptik SPOC).

  • Click Train Bot.

Ta-da! It’s done. Your bot will handle customers’ queries on your Fynd store now.

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How to Set Up CleverTap Integration

Platform

  • Conversation Studio
  • Smart Skills
  • Advanced NLU
  • Intelligent Analytics
  • Omnichannel
  • Smart Agent Chat
  • Enterprise Security
  • Integrations

Solutions

  • Conversational Commerce
  • Lead Generation
  • Customer Care
  • WhatsApp
  • Conversational IVR
  • Google Business Messages

Industries

  • Retail/ E-Commerce
  • Financial Services
  • Travel & Hospitality
  • Telecom

Knowledge

  • ROI Calculator
  • Reports & Research
  • Case Studies
  • Webinars
  • ISAT
  • Tech Blog
  • Business Blog
  • Resources
  • Haptik v/s Yellow
  • Haptik v/s Liveperson
  • Haptik v/s IBM Watson
  • Haptik v/s Verloop
  • Conversations on AI

Company

  • Why Haptik
  • About Us
  • Careers
  • News & Media
  • Awards & Recognition
  • Contact Us
  • Partnerships
  • Investor Relations

Subscribe

Sign up to recieve the latest updates

Find us on

  • Twitter-footer
  • Linkedin-footer
  • YT-footer
  • Insta-footer
  • G2-footer
  • Facebook-footer

Knowledge Base Software powered by Helpjuice

Copyright © jio Haptik Technology Limited 2021 | Data Security & Privacy Policy | GDPR

North America | Asia Pacific | Africa | enterprise@haptik.ai

Definition by Author

0
0